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Refund Policy

Effective Date: 7 January 2025
At Connect My File (DMS), we aim to provide clear and transparent policies regarding payments and refunds.
1. Payment Policy
  • All payments for our subscription plans are final and non-refundable.
2. Subscription Renewal
  • Users must renew their subscription before the expiration date to continue accessing our services without interruption.
3. Data Retrieval After Expiration
  • If a subscription is not renewed, users can download their data or files within 15 days of the expiration date.
  • After this period, we are not responsible for storing or retaining your files or data.
4. Exceptions
No refunds will be issued under any circumstances, including but not limited to:
  • Accidental purchases.
  • Unused subscription periods.
  • Inability to use the service due to user error or technical issues on your end.
5. Updates
This Refund Policy is applicable from 7 January 2025 until any other changes are updated here.
For assistance or queries, please contact us at info@connectmyfile.com.
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